Privacy Policy
Introduction
This Privacy Policy explains how Fatman Club collects, uses, stores, and protects your personal information when you use our website, mobile application or visit our restaurant. By accessing or using our services, you agree to the terms described in this Policy. If you do not agree with any part of this Policy, you should discontinue using our services.
Information We Collect
Fatman Club collects the information you provide when you create an account, place an online food order, convert reward points, or interact with our premium membership application. This includes your name, phone number, email address, delivery address, order history, coupon activity and points earned. For premium members, we also maintain package details, per-game point allocations, QR scan confirmations and game usage history. Technical information such as device details, IP address, cookies and login logs may also be collected automatically to support functionality and security.
How We Use Your Information
Your information is used to process food orders, manage deliveries, update reward points, generate and verify coupons, manage premium membership packages, enable QR-based game orders and maintain accurate transaction records. We also use your information to send order updates, system notifications and account-related alerts, as well as to improve the performance and security of our platform.
Sharing of Information
We share your information only with trusted third parties who assist in operating our services. This includes payment gateways for secure transactions, delivery partners who fulfil orders, messaging and hosting providers and technical platforms that support the premium app and QR system. Within Fatman Club, access is restricted to authorised administrators. We do not sell or rent your personal data to any external parties.
Cookies and Tracking Technologies
Our website and mobile app use cookies and similar technologies to keep you logged in, enhance your browsing experience, remember your preferences and analyse system performance. You may disable cookies in your browser settings, but doing so may affect certain features of our platform.
Data Protection and Security
Fatman Club takes reasonable security measures to protect your personal information. This includes OTP-based authentication, encrypted QR code handling, controlled administrator access, secure payment processing and monitoring of system activity. Although we strive to safeguard your data, no digital system is completely secure and we encourage users to exercise appropriate caution.
Your Rights
You have the right to access the personal information we hold about you, request corrections, request account deletion and withdraw from receiving promotional communications. You may contact us at any time to exercise these rights.
Data Retention
We retain your information for as long as necessary to operate our services, comply with legal requirements, maintain accurate loyalty and membership records and resolve disputes. Once retention is no longer required, your data is securely deleted.
Children’s Privacy
Fatman Club does not knowingly collect personal information from individuals under 13 years of age. If we discover that information has been collected from a minor, we will delete it promptly.
Third-Party Links
Our platform may contain links to external websites or services. These third-party platforms have their own privacy practices and we are not responsible for how they collect or handle information. We encourage users to review their privacy policies separately.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal obligations. Any updates will be posted on this page and your continued use of our services after the update signifies your acceptance of the revised Policy.
Contact Information
If you have questions, concerns or requests regarding this Privacy Policy, you may contact us at:
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